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At the heart of stellar customer service? A stellar customer service operations team. These are the professionals who keep everything on...

More than $1.5 trillion is lost every year because of shoddy customer service. The importance of great customer service clearly can’t be...

The project management world is embracing Agile methodologies more and more every year. Recent data from digital.ai’s “14th State of...

The failure rate of startups is startling. Some people estimate that only around 1% actually make it. Others are a bit more optimistic...

Reduced waste, increased transparency. Those are just two of the benefits that the Agile methodology brings to the table. It holds the...

Image by StartupStockPhotos from Pixabay After the whirlwind of the past year, there’s a whole new crop of trends in project management...