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During the pandemic, we lost more than 100,000 small businesses according to The Washington Post. Although agility wouldn’t have saved...

In the post-pandemic workplace, burnout seems to be higher than ever. According to a recent study from Indeed, which then compared its...

More than $1.5 trillion is lost every year because of shoddy customer service. The importance of great customer service clearly can’t be...

The failure rate of startups is startling. Some people estimate that only around 1% actually make it. Others are a bit more optimistic...

Greek philosopher Heraclitus said, “The only constant in life is change.” While that’s true in life, it’s also true in business. If 2020...

Less waste, more agility. That’s at the heart of the LEAN approach to process improvement, a methodology that strives to give customers...

The goal is not just to grow, but to grow exponentially while supporting maximum results. Marketers across the country are under...

COVID forced businesses around the globe to drastically alter the way they operate. For those that could, working remotely became the new...

Image by StartupStockPhotos from Pixabay For at least the past decade, outsourcing customer service has become the norm rather than an...

Image by Pexels from Pixabay Onshore, nearshore, and offshore outsourcing practices each offer unique advantages to different types of...

Image by Sue Styles from Pixabay Hiring a freelancer to whom you can outsource some of your business processes offers a number of...